Frequently asked questions

What is your returns policy?

The Private Collections only accepts returns for in stock furniture and lighting items and small objects. All custom-made items, special orders, opened items or items returned without all original packaging are non-returnable. Returns are accepted within 7 days of receipt of your order. All returns must be approved in advance by The Private Colecctions. Items must be returned in original and unused condition with original packaging. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges. Returns are not accepted after 7 days from receipt of order at your shipping address. Please e-mail us at info@theprivatecollections.com and include your order number and a list of the item(s) you are returning.

How do I know if you received my return?

We will, notify you, when your return arrives.

Can I get a refund or an exchange?

We work in both ways but exchanges only applies in Miami city.

Can I return to a store?

Yes, you can, remember let us know when are you going to arrive to our store to make you the exchange, remember that it must be

done in your 7 days after receipt the product.

How can I pay for an order?

You can pay with you debit or credit card. We accept Visa, Mastercard, American Express and Discovery.

Can I buy a gift card?

Not yet, but we are working on that.

Do you have a promo code?

Yes, we have, just stay tune because we are going to send them via E-mail.

Do you offer discounts for designers?

Yes, you have to subscribe in our design trade program and if you are accepted you are going to have amazing discounts.

I've been overcharged for my order, what do I do?

Enter in contact with our customer support tell them what happened and we are going to fix that issue.

How do I set up an account?

In our superior bar you are going to see a log in bottom, click it, then it´s going to open a new sign up window, if you are already a member you can log in without any issue and if you are a new member you can sign up with you facebook address, gmail address or any other email.

How do I use guest checkout?

You, can not do that, you must be registered to make a checkout.

I can't log in to my account, what should I do?

Please email us to info@theprivatecollections.com and our support team will guide you to solve that issue.